Operations Maturity Score

Question 1 of 1010%

Question 1 of 10 · Process Documentation

How are your core business processes documented?

All critical processes documented, regularly updated, easily findable

SOPs live in a known place and stay current

Most key processes have current SOPs in a known location

Some gaps but the important workflows are written down

Some processes documented, but outdated or scattered

Drafts exist but nobody trusts they're current

Nothing is written down knowledge lives in people's heads

Tribal knowledge runs the business

Question 2 of 10 · Coverage & Continuity

When a key team member is out for a week, what happens?

Coverage is documented and operations continue smoothly

We have backups but it's still rough

We scramble but eventually figure it out

Things break or stall until they're back

Question 3 of 10 · Tool Integration

How well do your tools connect to each other?

Systems are well-integrated, data flows automatically

Most workflows are integrated, with some manual gaps

A few key integrations, but most data moves manually

Lots of manual data entry between systems

Question 4 of 10 · Automation

How much of your team's time goes to repetitive manual tasks that could be automated?

Very little automation handles most repetitive work

Some under 15% of capacity

A meaningful chunk 15 to 30% of capacity

A lot probably 30%+ of capacity

Question 5 of 10 · Ownership & Accountability

If something goes wrong in your operations, how quickly do you know who owns the fix?

Always clear every function has a defined owner

Mostly clear, with occasional gray areas

Eventually clear, but takes some back-and-forth

Unclear usually a debate or it lands on the founder

Question 6 of 10 · Decision Rights

How are decisions made when they cross team boundaries?

Clear decision rights at every level, escalation is rare

We have a decision-making framework that mostly works

Decisions get made but usually after delay or escalation

Founder decides on most cross-functional issues

Question 7 of 10 · Bottleneck Visibility

Do you know where work consistently slows down or piles up in your business?

We measure cycle times and address bottlenecks systematically

We track informally and address bottlenecks reactively

We have a sense, but no data to back it up

Not really we just push through whatever comes up

Question 8 of 10 · Operational KPIs

How do you track operational performance month over month?

Live dashboard with KPIs reviewed on a set cadence

Regular reports on the basics output, capacity, errors

A few ad-hoc reports when something feels off

We don't track we just operate and hope it's working

Question 9 of 10 · Scaling Readiness

If revenue doubled in the next 12 months, how would your operations hold up?

We have a clear plan for scaling capacity, hiring, systems

We could handle it, but quality would dip during the ramp

We'd struggle and have to scramble to hire and rebuild

We'd break capacity is already maxed out

Question 10 of 10 · Hiring & Onboarding

How is your hiring and onboarding process today?

Documented, structured, new hires ramp predictably

Repeatable onboarding, new hires productive within a few weeks

We have a basic checklist but it's inconsistent

Ad hoc every new hire is a different experience

0/30

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